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Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern essentiallymobile.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to essentiallymobile.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and essentiallymobile.com.au’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential precondition to you using our website that you agree and accept that essentiallymobile.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

Our goods and services come with guarantees that cannot be excluded, modified or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), essentiallymobile.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of essentiallymobile.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

RETURNS AND REFUNDS

essentiallymobile.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order for change of mind, please notify us at sales@essentiallymobile.com.au within 14 days of purchase. You will be responsible for shipping back to essentiallymobile.com.au, you will need to ensure that all accounts including iCloud/Samsung accounts and passwords have been removed from all devices. Devices need to be returned in the same condition as it was first received. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of essentiallymobile.com.au.

If you need to make any warranty claims please email repairs@essentiallymobile.com.au. We will organise an Australia post return label. If we are unable to resolve your issue or further assist you, we will process a refund or replacement device. All warranty claims are at the discretion of essentiallymobile.com.au.

LINKS TO OTHER WEBSITES

essentiallymobile.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between essentiallymobile.com.au and the owners of those websites. essentiallymobile.com.au takes no responsibility for any of the content found on the linked websites.

essentiallymobile.com.au’s website may contain information or advertisements provided by third parties for which essentiallymobile.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, essentiallymobile.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. essentiallymobile.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of essentiallymobile.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY

At essentiallymobile.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. essentiallymobile.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSURE OF INFORMATION

essentiallymobile.com.au may be required, in certain circumstances, to disclose information in good faith and where essentiallymobile.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of essentiallymobile.com.auessentiallymobile.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then essentiallymobile.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. essentiallymobile.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

essentiallymobile.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and essentiallymobile.com.au concerning your use and access to essentiallymobile.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

JURISDICTION

This agreement and this website are subject to the laws of TAS and Australia. If there is a dispute between you and essentiallymobile.com.au that results in litigation then you must submit to the jurisdiction of the courts of TAS.


  • Phenomenal service. My phone wasn’t charging properly so I went in to see them. Spoke to a really lovely gentleman who cleaned the charging port on my phone and wanted... read more

    Tom Avis Avatar Tom Avis
    July 23, 2024

    Amazing service from staff. Helped solve my phone issues super fast. Best value for sure I’ll be back! 🤩 thank you

    Naomi Avatar Naomi
    July 16, 2024

    Excellent Instant service Highly recommend

    Vicki Flukes Avatar Vicki Flukes
    July 16, 2024
  • Excellent job replacing an iPad 8th gen smashed screen and bent frame (iPads on trampolines are a bad idea!) super fast and also had a great case in store which... read more

    Jane Reid Avatar Jane Reid
    May 9, 2024

    Very📱helpful, I had my IPhone fixed in about 1 hour, it was still under warranty so I wasn’t charged. It is working well now.📱

    michelleheadlam Avatar michelleheadlam
    May 9, 2024

    Maria put in a huge effort to find my phone and get me sorted.

    Alastair Taaffe Avatar Alastair Taaffe
    April 9, 2024
  • I am giving Essentially Mobile 5 stars because although they were unable to fix my old Pixel 4 phone, they went above and beyond in another way. I was on... read more

    Leeanne Osborne Avatar Leeanne Osborne
    April 9, 2024

    I had a really positive exp here. Repaired my Iphone back glass for me. Resonable price and good customer service. Looks good as new. :) Thankyou

    Siobhan Wright Avatar Siobhan Wright
    February 9, 2024

    Fast service

    Maclean racing services Avatar Maclean racing
    February 9, 2024
  • Lachie is an absolute legend. The whole team provide great service, quality repairs and refurbs, and will direct you to other stores if they don’t have what you need. It’s... read more

    Kris Campbell Avatar Kris Campbell
    February 9, 2024

    Called In launch time on the 8/11/23 with charging port issues on a Samsung Galaxy, very helpful Gent behind the counter knew exactly what the fix was. 100% glad I... read more

    Richard Astley Avatar Richard Astley
    November 9, 2023

    Good job replacing lens, battery and glass back cover on my iphone - they made sure my phone which I heavilly rely on for my business was fixed up and... read more

    Martin Baker Avatar Martin Baker
    September 9, 2023
  • Managed to get a broken screen on a less than 2 week old device, Pixel 7 Pro. Tried somewhere else more local to me, was told screens not available yet.... read more

    Christopher Polson Avatar Christopher Polson
    July 9, 2023

    Very helpful and essential shop.

    Darren Warr Avatar Darren Warr
    July 9, 2023

    Recently purchased a refurbished iPhone 13 mini and could not be happier with the quality and price of this phone! I’d been wanting to upgrade for a while but couldn’t... read more

    Emily Sheahan Avatar Emily Sheahan
    July 9, 2023
  • Screen repair only took around 40 minutes, reasonably priced and friendly staff

    Elise Frogson Avatar Elise Frogson
    July 9, 2023

    Fast and easy ordering and delivery process of a refurbished Samsung tablet which arrived in excellent condition. I had a query about the product before ordering and Rob was quick... read more

    Adam Foster Avatar Adam Foster
    July 9, 2023

    I've been going to them for years, always fast, friendly, and reliable, and I love the new digs and the range of refurbished phones.

    Jane R Avatar Jane R
    July 9, 2023
  • Good customer service. Kept me advised of progress of repairs. Cost was slightly less than quoted over phone

    Nick Creasey Avatar Nick Creasey
    July 9, 2023

    Professionals with good communication. My samsung s20 had a broken screen. They repalced it with genuine parts and made it work like new. I wouldnt trust a job like that... read more

    Naveen Sivaprasad Avatar Naveen Sivaprasad
    July 9, 2023

    Professionals with good communication. My samsung s20 had a broken screen. They repalced it with genuine parts and made it work like new. I wouldnt trust a job like that... read more

    Naveen Prasad Avatar Naveen Prasad
    January 17, 2023
  • The team at EM are amazing! I smashed the LED screen in my samsung flip, rang them, express posted the phone to them and they were able to fix it... read more

    Morgan Lockwood Avatar Morgan Lockwood
    December 31, 2022

    Very helpful, lovely smiley faces, had what I wanted, at great price would go back 😊

    Shelley Triffett Avatar Shelley Triffett
    December 1, 2022

    Super helpful. I went in because my phone, which was well over a year old, wasn't charging properly and they were able to fix it very quickly under warranty. Very... read more

    Jay Shoemaker Avatar Jay Shoemaker
    December 1, 2022
  • Was impressed by the friendly and understanding staff as well as the quick service with their good communication. Would definitely recommend to my friends :)

    Daniel Buzelin Avatar Daniel Buzelin
    December 1, 2022

    Massive shout out to Lachie for being amazing and going above and beyond for us today. Had such a good experience :) Will definitely be going back from now... read more

    c belle Avatar c belle
    December 1, 2022

    Hi Folks Big shout out to the amazing team at Essentially Mobile particularly Lachie and Ben who went above and beyond the levels of customer service I expect. Top... read more

    Dagga France Avatar Dagga France
    September 21, 2022
  • Efficient and professional repair of my Samsung device. Only place I'd get a device repaired in Hobart.

    Will Malovnek Avatar Will Malovnek
    September 21, 2022

    Brilliant repairs on a samsung fold 3 and excellent customer service.

    Kyle Horder Avatar Kyle Horder
    August 28, 2022

    Very helpful

    Shawna Harding Avatar Shawna Harding
    June 28, 2022
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