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Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern essentiallymobile.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to essentiallymobile.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and essentiallymobile.com.au’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential precondition to you using our website that you agree and accept that essentiallymobile.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

Our goods and services come with guarantees that cannot be excluded, modified or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), essentiallymobile.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of essentiallymobile.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

RETURNS AND REFUNDS

essentiallymobile.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order for change of mind, please notify us at sales@essentiallymobile.com.au within 14 days of purchase. You will be responsible for shipping back to essentiallymobile.com.au, you will need to ensure that all accounts including iCloud/Samsung accounts and passwords have been removed from all devices. Devices need to be returned in the same condition as it was first received. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of essentiallymobile.com.au.

If you need to make any warranty claims please email repairs@essentiallymobile.com.au. We will organise an Australia post return label. If we are unable to resolve your issue or further assist you, we will process a refund or replacement device. All warranty claims are at the discretion of essentiallymobile.com.au.

LINKS TO OTHER WEBSITES

essentiallymobile.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between essentiallymobile.com.au and the owners of those websites. essentiallymobile.com.au takes no responsibility for any of the content found on the linked websites.

essentiallymobile.com.au’s website may contain information or advertisements provided by third parties for which essentiallymobile.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, essentiallymobile.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. essentiallymobile.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of essentiallymobile.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY

At essentiallymobile.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. essentiallymobile.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSURE OF INFORMATION

essentiallymobile.com.au may be required, in certain circumstances, to disclose information in good faith and where essentiallymobile.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of essentiallymobile.com.auessentiallymobile.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then essentiallymobile.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. essentiallymobile.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

essentiallymobile.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and essentiallymobile.com.au concerning your use and access to essentiallymobile.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

JURISDICTION

This agreement and this website are subject to the laws of TAS and Australia. If there is a dispute between you and essentiallymobile.com.au that results in litigation then you must submit to the jurisdiction of the courts of TAS.


  • Very happy, prices are honest, reliable and fast. Thumbs up!

    thumb Cerico76 76
    September 28, 2021

    My galaxy s8 was totalled. Quoted $340 for repairs, took it in to these guys and within two and a half hours i got it back looking brand new as... read more

    thumb Brendan Wallace
    September 28, 2019

    Efficient and professional repair of my Samsung device. Only place I'd get a device repaired in Hobart.

    thumb Will Malovnek
    September 21, 2022
  • Professionals with good communication. My samsung s20 had a broken screen. They repalced it with genuine parts and made it work like new. I wouldnt trust a job like that... read more

    thumb Naveen Prasad
    January 17, 2023

    Wow highly recommend these guys. They replaced my broken screen on my Galaxy phone at a great price and quick turnaround, while I was holidaying in Tasmania. Then when samsung... read more

    thumb Julie Nilsson
    September 28, 2018

    10 years plus of exceptional service, helpful, knowledgeable and second to none for products and pricing. Essentially mobile has had incredible expansion over the years, they always keep on top... read more

    thumb josh laredo
    September 28, 2021
  • Very helpful, lovely smiley faces, had what I wanted, at great price would go back 😊

    thumb Shelley Triffett
    December 1, 2022

    Had a problem with my phone that turned out to be a super easy fix. They did it in front of me in less than 2 minutes and didn't charge... read more

    thumb Mitch
    May 28, 2022

    Managed to get a broken screen on a less than 2 week old device, Pixel 7 Pro. Tried somewhere else more local to me, was told screens not available yet.... read more

    thumb Christopher Polson
    December 1, 2022
  • Excellent service friendly staff fully recommend

    thumb Garry Hunt
    March 28, 2022

    Essentially Mobile save the day again! I have been a customer of John, Rob and their team for 15+ years. I had not needed to visit Essentially Mobile for... read more

    thumb Alex
    May 28, 2022

    iPhone 5SE screen repair. Turned the phone around in an hour while other repair shops are turning me away! (saying they didn’t have parts) Courteous straightforward customer service. The iPhone... read more

    thumb Samuel Maloney
    September 28, 2018
  • I needed a new screen on a fairly old iPad , although they didn’t have the screen in stock, essentially mobile were able to fix it in less than 24... read more

    thumb Chris Tulip
    March 28, 2022

    Had an iPhone battery fitted. Excellent service as usual at the right price. They are a great bunch of people - always friendly and efficient.

    thumb Phillip Prideaux
    September 28, 2021

    Amazing service and great quality! I had a battery replaced recently, booked in and finished extremely quickly. Local business, with friendly and helpful staff for a great price. ... read more

    thumb Loren Shirley
    December 28, 2021
  • These guys are amazing! My poor old iPhone 7 wasn't holding charge any longer and they got it fixed super quickly and at a great price. The new store looks... read more

    thumb Jillian Sturges
    December 28, 2021

    Subject: Repaired IPad mini 2 Hi Daniel, Just a quick note to say how thoroughly delighted I am with my recent iPad repair! I had taken it to... read more

    thumb Chris Heath
    September 28, 2019

    I came into get my smashed iPhone screen fixed they did a good job and service was great.sadly after the screen replacement my home button was replaced even though it... read more

    thumb Avocado Man
    September 28, 2020
  • Very helpful

    thumb Shawna Harding
    June 28, 2022

    Dropped my Samsung phone in for repair and had it back within half a day. Excellent service and support!

    thumb Sam Poynter
    November 28, 2021

    Hi Folks Big shout out to the amazing team at Essentially Mobile particularly Lachie and Ben who went above and beyond the levels of customer service I expect. Top... read more

    thumb Dagga France
    September 21, 2022
  • Very good and friendly service. Previously had my phone battery changed very efficiently. Today a complimentary phone adjustment done with charge.

    thumb Antony M
    September 28, 2020

    Was impressed by the friendly and understanding staff as well as the quick service with their good communication. Would definitely recommend to my friends :)

    thumb Daniel Buzelin
    December 1, 2022

    Fantastic Service. Wonderful Staff and beautiful shop. My daughter recommended the team at Essentially Mobile after she had her phone fixed quickly and efficiently there. The staff were very welcoming... read more

    thumb Angela Devereux
    December 28, 2021
  • Excellent service

    thumb Jody R Murphy Children's Entertainers
    January 28, 2022

    Excellent staff and customer service highly recommend place

    thumb Heath Robson
    March 28, 2022

    I received a very prompt reply to my email querying repair costs and turnaround and brought my device in shortly thereafter. When I went to collect slightly before their recommended... read more

    thumb Liam Saunders
    September 28, 2020
  • Great staff and service

    thumb Wendy Clark
    June 28, 2022

    Brilliant repairs on a samsung fold 3 and excellent customer service.

    thumb Kyle Horder
    August 28, 2022

    Great customer service went the extra mile thanks recommend to anyone needing phone repairs

    thumb Kade Mcglone
    May 28, 2022
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