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Device Testing

All pre-owned and refurbished devices sold by Essentially Mobile are tested thoroughly against a strict set of check points.

These check points have been designed so that any potential issues with the device and its components can be resolved before the device is made eligible for sale. Common things that are tested include device audio quality for both media and calls, camera quality, screen quality, physical damage, and quality of the battery.

If a device fails any of our tests, we will continue to service and re-test the device until it can be approved for sale. We use genuine Samsung Components for all Samsung refurbishments, and the highest quality aftermarket components for all other refurbished devices.
  • Essentially Mobile save the day again! I have been a customer of John, Rob and their team for 15+ years. I had not needed to visit Essentially Mobile for... read more

    thumb Alex
    May 28, 2022

    10 years plus of exceptional service, helpful, knowledgeable and second to none for products and pricing. Essentially mobile has had incredible expansion over the years, they always keep on top... read more

    thumb josh laredo
    September 28, 2021

    Very nice service. Really happy with repair work. My samsung phone was fixed under warranty but they self diagnosed other issues and fixed them as well for free.

    thumb Abiral Joshi
    June 28, 2022
  • I came into get my smashed iPhone screen fixed they did a good job and service was great.sadly after the screen replacement my home button was replaced even though it... read more

    thumb Avocado Man
    September 28, 2020

    Dropped my Samsung phone in for repair and had it back within half a day. Excellent service and support!

    thumb Sam Poynter
    November 28, 2021

    I received a very prompt reply to my email querying repair costs and turnaround and brought my device in shortly thereafter. When I went to collect slightly before their recommended... read more

    thumb Liam Saunders
    September 28, 2020
  • Wow highly recommend these guys. They replaced my broken screen on my Galaxy phone at a great price and quick turnaround, while I was holidaying in Tasmania. Then when samsung... read more

    thumb Julie Nilsson
    September 28, 2018

    Honest and quick service

    thumb Richard G Pritchard
    September 28, 2021

    Very helpful

    thumb Shawna Harding
    June 28, 2022
  • The team at EM are amazing! I smashed the LED screen in my samsung flip, rang them, express posted the phone to them and they were able to fix it... read more

    thumb Morgan Lockwood
    December 31, 2022

    Managed to get a broken screen on a less than 2 week old device, Pixel 7 Pro. Tried somewhere else more local to me, was told screens not available yet.... read more

    thumb Christopher Polson
    December 1, 2022

    Excellent service

    thumb Jody R Murphy Children's Entertainers
    January 28, 2022
  • My galaxy s8 was totalled. Quoted $340 for repairs, took it in to these guys and within two and a half hours i got it back looking brand new as... read more

    thumb Brendan Wallace
    September 28, 2019

    Excellent staff and customer service highly recommend place

    thumb Heath Robson
    March 28, 2022

    Highly recommend! Fixed a big audio hardware issue on my iPhone in less than 24 hours and at a much (much) cheaper cost than the Mac store. Friendly and knowledgeable service!

    thumb Bethany Shrimpton
    September 28, 2019
  • Professionals with good communication. My samsung s20 had a broken screen. They repalced it with genuine parts and made it work like new. I wouldnt trust a job like that... read more

    thumb Naveen Prasad
    January 17, 2023

    Very helpful, lovely smiley faces, had what I wanted, at great price would go back 😊

    thumb Shelley Triffett
    December 1, 2022

    Super helpful. I went in because my phone, which was well over a year old, wasn't charging properly and they were able to fix it very quickly under warranty. Very... read more

    thumb Jay Shoemaker
    December 1, 2022
  • Brilliant repairs on a samsung fold 3 and excellent customer service.

    thumb Kyle Horder
    August 28, 2022

    Great customer service went the extra mile thanks recommend to anyone needing phone repairs

    thumb Kade Mcglone
    May 28, 2022

    Very good and friendly service. Previously had my phone battery changed very efficiently. Today a complimentary phone adjustment done with charge.

    thumb Antony M
    September 28, 2020
  • Amazing customer service, my phone was overheating diagnosed and repaired within 24 hours. Super happy with service from the friendly staff will continue business with them in the future

    thumb Luna Wraith
    February 28, 2022

    Excellent service friendly staff fully recommend

    thumb Garry Hunt
    March 28, 2022

    Fantastic Service. Wonderful Staff and beautiful shop. My daughter recommended the team at Essentially Mobile after she had her phone fixed quickly and efficiently there. The staff were very welcoming... read more

    thumb Angela Devereux
    December 28, 2021
  • Had an iPhone battery fitted. Excellent service as usual at the right price. They are a great bunch of people - always friendly and efficient.

    thumb Phillip Prideaux
    September 28, 2021

    Efficient and professional repair of my Samsung device. Only place I'd get a device repaired in Hobart.

    thumb Will Malovnek
    September 21, 2022

    Was impressed by the friendly and understanding staff as well as the quick service with their good communication. Would definitely recommend to my friends :)

    thumb Daniel Buzelin
    December 1, 2022
  • Had a problem with my phone that turned out to be a super easy fix. They did it in front of me in less than 2 minutes and didn't charge... read more

    thumb Mitch
    May 28, 2022

    These guys are amazing! My poor old iPhone 7 wasn't holding charge any longer and they got it fixed super quickly and at a great price. The new store looks... read more

    thumb Jillian Sturges
    December 28, 2021

    Very happy, prices are honest, reliable and fast. Thumbs up!

    thumb Cerico76 76
    September 28, 2021
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